Ten businesses expelled by BBB

BUFFALO, NY (release) - The Better Business Bureau Board of Directors voted to revoke the accreditation of the following businesses:

• ANNEX Remodeling    of Rochester, NY, currently B- rating because the company failed to resolve a customer complaint regarding a product or service problem.
• Cornerstone Construction    of Mayville, NY, currently B- rating because the company failed to resolve a customer complaint regarding a service problem.
• Empire Brick and Stone    of Buffalo, NY, currently C+ rating due to a violation of BBB Accreditation Standards.
• Golden's Carpet Cleaning   of Plattsburgh, NY, currently B- rating because the company failed to resolve a customer complaint regarding a product or service problem.
• JGR Concrete & Blacktop    of Orchard Park, NY, currently B- rating because the company failed to resolve a customer complaint regarding a product or service problem.
• JKL Construction    of Lakewood, NY, currently B- rating because the company failed to resolve a customer complaint regarding a warranty.
• JST Construction of Alden, NY, currently a D rating because the company failed to resolve complaints regarding a product or service problem.  JST Construction was recently featured in an investigation on News 4.
• Modern Masonry & Tile, Inc.of Saratoga Springs, NY, currently B- rating because the company failed to resolve a customer complaint regarding a product issue.
• Stryke Security, LLC.    of LeRoy, NY, currently F rating because the company failed to respond to a customer complaint regarding a warranty.
• Wester NY Concrete, Inc.   of Batavia, NY, currently B- rating because the company failed to resolve a customer complaint regarding problems with a product or service.

BBB serving Upstate New York manages nearly 50,000 business reports and 6,000 of these are BBB Accredited. Each report provides a BBB rating   which is carefully comprised from 16 different background elements that include the company’s size, time in business, and how they respond to and resolve customer complaints.

“Not every business is eligible for BBB Accreditation. It is an honor reserved for businesses that earn this distinction through their own ethical business practices,” said Warren Clark, Better Business Bureau President. “Our standards require they resolve each dispute brought to their attention and our board has no option but to revoke their accreditation when they fail to do so.”

Revocation of BBB accreditation occurs following an involved and careful review led by the BBB Ethics & Standards Committee and the BBB Board of Directors.

BBB Accredited firms must consistently maintain all BBB Standards for Trust   -as well as maintain a grade of B or higher. Expulsion from the BBB also results in termination of BBBOnLine   affiliation.