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Frequently Asked Questions
How do you define "Medical Emergency?"
A medical emergency refers to: A serious medical condition derived from an illness or injury, such that a person with common knowledge of health and medicine could reasonably expect the absence of immediate medical attention will result in severe threat to the health or vital bodily functions of the individual, or in the case of a pregnant woman, the health of the woman and/ or her unborn child.
What is an Immediate Care Center?
An urgent care center is used for episodic care for patients with sudden medical conditions that require treatment usually within 24 hours. Patients can be treated on a walk-in basis, without an appointment. WNY Immediate Care center is open 7 days a week; 2:00pm - 10:00pm daily and 10:00am - 8:00pm on weekends, 365 days a year. When experiencing a non-life threatening situation (but could lead to potentially harmful outcome if not treated when immediate attention is required), a patient can receive treatment at WNY Immediate Care rather than an emergency room. Patients calling an HMO after-hours with urgent, but not a medical emergency problem are often referred to Immediate Treatment sites. Patients will need to inform his/her Primary Care Physician of such a visit and for follow up care. If the patient is in a life-threatening situation, please call 9-1-1 right away for care.
Do I need to make an appointment to visit WNY Immediate Care Center?
No. You may walk into WNY Immediate Care Center when you need prompt medical care for injuries or illness.
Who will provide my medical care?
Board-certified, emergency medicine physicians who are skilled in the treatment of non-life-threatening injuries and illnesses are staffed at WNY Immediate Care. Our physicians and our nurses are dedicated to providing excellent medical care in a compassionate, respectful manner. If we determine that you need more medical attention than we can offer, we will stabilize your problem and arrange transportation to the hospital of your choice.
How long will the visit take?
Visit times vary depending on the number of patients at the center and the severity of their injuries or illness. On the average, total visit times are less than one hour.
How much does an office visit cost?
Our fees vary depending on the level of services provided. Generally our fees are approximately one-third of those charged by emergency departments for similar procedures.
