HAMBURG, N.Y. (WIVB) - Al Vaughters and his Call 4 Action team set up shop at the News 4 gazebo at the Erie County Fair on Wednesday to help consumers with their problems and to recruit volunteers.
Call 4 Action Director Maria Visco said, "That maybe we can help them in some way, by either telling them what they should be doing in order to resolve it themselves, or if we have to be an ombudsman for them, and help them resolve the problem."
Consumers at the fair also got a chance to chat with News 4 Investigates' newest team member, Rose Ciotta, who has just returned to Western New York after a stint at the Philadelphia Inquirer.
"Things that really require an investigative approach where we will be doing original reporting, and bringing to our viewers what is really going on, and they will be issues that they care about," Ciotta said.
But there was more to the day at the fair than just fielding consumer complaints. Call 4 Action also used the occasion to recruit new troubleshooters.
The Call 4 Action team is comprised entirely of volunteers who devote three- to four-hours a week to helping consumers deal with their issues, recovering millions of dollars on consumers' behalf over the years. With that kind of record of success, a call to News 4 can carry a lot of weight.
"Actually we've gotten two e-mails and one phone call, in all cases it was, 'We told them we were coming to Call 4 Action and it got resolved,' and they never even get to the point where they Called 4 Action," Visco said.
If you have a consumer problem or want to volunteer, you can Call 4 Action at 879-4900.
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