DUBLIN (AP) — It appears Ryanair has finally gotten the memo: Customers like the airline's cheap ticket prices, but many despise how they're treated.
Ryanair chief executive Michael O'Leary has told shareholders his airline must improve how it treats passengers and handles complaints so that customers don't feel pushed around by staff and unfairly imposed charges.
O'Leary's comments Friday come one day after Britain's premier consumer magazine, Which?, published a readers' survey that placed Ryanair dead last among 100 top brands in quality of customer service.
O'Leary says Ryanair does "need to improve and to soften some of the harder edges in our service and in our image." He says the airline needlessly irritates its customers, for example by slapping penalty fees on bags marginally over airline limits.
Copyright 2013 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.
Buffalo Police have arrested 26-year-old Nicholas Finnegan of South Buffalo and charged him with pushing Russ Ross to his death.
The Niagara County Sheriff's responded to Saunders Settlement Road near Comstock in Cambria Friday night after receiving a tip about a suspected meth lab.
Police say there were 32 burglaries, 20 in Albion, five in Medina, four in Oakfield and three in the City of Lockport.
Firefighters had to withdraw from a smoky fire in Blasdell at a multi-dwelling home on South Park Avenue Friday night because the flames were so intense.
Call 4 Action looked into claims this week that members of BJ's Wholesale Club were paying too much on sales tax on some deeply discounted items.
State Police in Pennsylvania are investigating an alleged pedophile pastor already facing charges in Western New York.