BUFFALO, N.Y. (WIVB) - Southwest Airlines passengers arriving at the Buffalo airport, and other airports across the country, were greeted by union workers handing out informational leaflets.
Union workers are asking for support as contract talks between their union and the company approaches two years of frustration.
The Dallas-based air carrier known as the leader in the industry is demanding concessions from their baggage handlers and other ground crew workers, including the right to "outsource" some of their jobs.
Rich Perry of the Transit Workers Union said, "It will definitely affect customer service and safety, we believe, if you don't have professionals working their flights, like we are now."
Perry questions: if Southwest contracts out the baggage handling to private company, what kind of commitment would the contract workers have to the company?
"And we are career employees. We have a vested interest in it, we're stockholders in this company, and been with this company a long time," Perry noted.
Southwest officials responded to the union's informational leafleting with a brief statement saying in part the company is making every effort to reach agreements with the unions that are rewarding, flexible and secure. And that provide wage and benefit levels that are fair to employees, allow Southwest to be competitive and ensure their long-term success.
Perry says workers are wondering if this might be their reward for providing years of good service the company is known for.
"And we are still giving that legendary customer service, professionally and correctly," Perry said.
A Town of Tonawanda restaurant owner has been arrested and charged with strangulation and assault.
A house became engulfed in flames on Route 243, in Rushford, early Wednesday morning.
Law enforcement agencies in El Paso County, Colorado have made an arrest in the hit-and-run death of a western New York native.
The Thruway Authority is asking drivers to avoid I-90 between the Hamburg and Dunkirk exits. Motorists are asked to avoid the area because of traffic and visibility.
Lakes will remain active on and off through the weekend.
One third of Canadians receive their mail straight to their door but that will soon be changing. Canada Post will phase out their door-to-door delivery over the next five years.