TONAWANDA, N.Y. (WIVB) - A Tonawanda woman struggled to deal with a dangerous situation in her own backyard for more than a year. But one call from News 4 had results within an hour.
Susan Lettieri says she started calling Verizon last fall about the half-telephone pole that's leaning into her backyard, leaving wires sagging low.
"It takes forever to get connected, and you got to talk to a machine," she said. "I finally got through to somebody and they supposedly issue a repair ticket, and nobody showed up until this spring."
Four months ago, Lettieri says the man who inspected the leaning pole said he was going to send a construction crew to her home.
"They never sent a construction crew, and I've been calling and calling," she said. "You get in that automated phone system and can't get out."
Lettieri's had a few different work order numbers, but no action. She fears the pole or the sagging wires might eventually collapses on her fence.
"I could see the wires are getting lower and lower and those big transformer like things are getting lower and lower, so it's got to be moving somehow."
She called News 4, and reporter George Richert called a Verizon spokesman in New York City. Within the hour, a local Verizon manager was at her door.
"And he goes, 'I'm from Verizon.' I go, 'Boy that was quick!' I said, 'Perfect timing, Channel 4's on the way over,'" Lettieri said. "He looked at and he called somebody on the phone and he said he would get it taken care of by Monday, which is awesome, thank you very much."
The Verizon spokesman says there are also Time Warner Cable wires attached to the leaning pole, so after Verizon wires are moved to a new pole Monday, the cable company will have to to do the same before Verizon can remove the half pole once and for all.
The official also says, according to his records, the work order for Lettieri's pole is only one week old. But he added there may have been a delay because of work that needed to be done somewhere down that same line before Lettieri's pole could be fixed.
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