BUFFALO, N.Y. (WIVB) - NYSEG and National Grid are reporting thousands of outagesacross Erie, Cattaraugus, Chautauqua and Wyoming Counties.
NYSEG: 1-800-572-1131 to report your outage or forupdated information. For natural gas emergencies, you can call NYSEG at1-800-572-1121
National Grid: 1-800-642-4272 for Upstate New Yorkcustomer service. Gas or Electric Emergencies: 1-800-892-2345
National Grid offers tips on preparing forstorms
National Grid is responding to power outages caused by heavywinds in southwestern New York and preparing for additional impactfrom forecasts of potentially high winds that could cause damage topower lines in several portions of its upstate New York servicearea in coming days.
Weather forecasters have indicated damaging winds could continuein waves during the next 48 hours from southwestern New York Statethrough central, northern and eastern New York. In addition, heavysnow is forecasted for parts of the company’s upstate NewYork region.
Wind gusts of higher than 60 mph have been reported from thesouthwest corner of the state this morning. At 11 a.m. today,approximately 27,000 homes and business are affected by thewindstorm throughout upstate New York.
The company will utilize in-house and contractor crews fromacross its service area, deployed as part of pre-storm planningthat has been taking place across the company. Further, NationalGrid has been conducting outreach to state, regional and localofficials to inform them of advance plans.
National Grid advises its customers to be prepared. Severe icingcan cause local electrical service interruptions. It’s a goodidea to have a number of working flashlights, at least onebattery-operated radio and an extra supply of batteries in yourhome. A radio is a good way to stay in touch, as National Gridprovides news media with timely information regarding servicerestoration efforts.
Also, post National Grid’s emergency outage reportingnumber—1-800-867-5222—near your telephone so it will behandy if needed. Outage information is also available at ourwebsite at www.nationalgridus.com. Atthe site, click on “New York,” and then click on“Outage Central.”
National Grid offers the following tips for customers tominimize inconvenience and maximize safety in the event thatstorm-related power interruptions do occur.
Never touch downed power lines, and always assume that anyfallen lines are live electric wires. If you see one, report itimmediately to National Grid or your local emergency responseorganization.
If you use a generator to supply power during an outage, besure to only operate it outdoors. Before operating generators, besure to disconnect from National Grid’s system by shuttingoff the main breaker located in the electric service panel. Failureto do this could jeopardize the safety of crews working to restorepower.
If you lose power, turn off any appliances that were on whenthe power went off, but leave one light on so you will know whenpower is restored.
Power problems can sometimes interrupt public water supplysystems or disable well pumps, so it’s an especially goodidea to keep a supply of bottled drinking water handy, as well assome canned food.
People who depend on electric-powered life support equipment,such as a respirator, should let National Grid know. To register asa National Grid life support customer, call the company’sCustomer Service Center at 800-642-4272.
Time-Tested Plan Restores Power Quickly
When a power outage occurs in your neighborhood, it may in factbe affecting thousands of customers. Whose electricity is restoredfirst?
National Grid emergency crews follow a time-tested plan to beginrestoring service as safely and quickly as conditions allow.Accurate damage surveys, resource assessments and restorationestimates are critical in the preliminary stages of any majorweather event. Credible and consistent communication with localpublic officials and the media is maintained throughout theduration of the restoration effort.
First, our crews clear away hazards such as live, downed lines.The clean-up of storm-damaged trees and branches removed from ourelectric facilities remains the responsibility of the customer orproperty owner, whether private or municipal.
Next come repairs to main transmission facilities, includingtowers, poles and high-tension wires that deliver power fromgenerating plants.
Recovery work at local substations is also a high priority,because power flows from transmission lines through substations onits way to you.
Circuits and transformers in neighborhoods and the wires thatconnect them to your home come next—starting with areas thatinvolve the most customers.
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