Day spa closes, customers with gift certificates want answers

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HAMBURG, N.Y. (WIVB) – The first shock for customers looking forward to their massage or manicure at the Hush Dayspa and Salon in Hamburg was the big “for sale” sign out front, along Southwestern Boulevard. The clincher that they won’t be getting their money’s worth–a faded “closed” sign taped to the front door.

Customers, such as “Julie” from Hamburg are stunned, “The frustrating thing is they have our names and addresses in a database. Because they when you call this up for an appointment they know who you are, so it is a little frustrating that nobody up got ahold of us.”

Julie, who wished to be identified only as “Julie from Hamburg”, bought her mother an $80 gift certificate for Mother’s Day, but when her mom called ahead from her home in Franklinville to make an appointment, she and Julie’s dad just had to see what happened to the spa for themselves.

“They were in the area on Friday, so they drove by, and they noticed a ‘for sale’ sign on the building, and there was a hand-written sign on the front door that said ‘closed’.”

Records show Hush has been at the corner of Big Tree Road and Southwestern Boulevard since 2010, and while the salon’s Facebook page is still up, the website has been taken down, and the phone just rings with no answer.

The building’s caretakers say dozens of customers have come by the empty building trying to find out what happened, since the spa’s owner left without a word.

Julie said her family has enjoyed their experiences at Hush, including the time her mom bought gift certificates for Julie and her daughters, which they used for manicures and pedicures.

“We all went together the day before we left for vacation. That was sort of a fun tradition, and we were actually thinking of doing that again someday, but apparently not at this location.”

Authorities advise, if you have a gift certificate from Hush Dayspa that was bought with a credit card or debit card, you should contact your card issuer and ask for a “charge back” to your account.

You can also file a complaint with the New York Attorney General, by calling the toll-free Attorney General’s Consumer Hotline at 853-8404, or fill out the online complaint form, and send it in electronically.

Copyright 2020 Nexstar Broadcasting, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

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