Billy Joel pre-sale ticket issue has been resolved

Western New York

BUFFALO, N.Y. (WIVB) — If you tried to get pre-sale tickets for the Billy Joel concert happening next year at New Era Field, but ran into problems, you’re not alone.

Live Nation says there was a widespread technical error with Ticketmaster involving order processing on Monday morning.

Some fans trying to get tickets via the American Express pre-sale were unable to do so.

One Billy Joel fan who tried to buy tickets tells News 4 it created a frustrating start to his day.

“It kept saying the same error message each time, unable to process at this time,” Paul Duquin said. Paul and his wife Ann spent more than hour trying to get tickets.

“I was expecting some sort of delay, but not where we’re able pick the tickets that we wanted and go to purchase them and then it basically said you can’t purchase these tickets at this time,” he said.

Live Nation says the error has since been repaired, and now, American Express card holders should be able to get tickets without issue.

Tickets for the general public go on sale Friday at 10 a.m.

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