Local families dealing with aftermath of basement flooding


TONAWANDA, N.Y. (WIVB) — After heavy rain and flooding swept through Western New York Saturday, people were scrambling to get their homes back to normal.

News 4 visited a basement in Tonawanda that was filled with 12 inches of water and sewage Sunday morning. The family had four pumps going at once to get rid of the water.

Rob Yeager and a crew from 911 Restoration of Buffalo worked at the house for a few hours, sanitizing and removing the raw sewage.

Yeager said he did 31 jobs himself Sunday alone. His team of nine people responded to more than 100. He said he hasn’t seen flooding like this in the area in years.

“Late nights, long hours, I’ve already talked to all the clients, I’m assembling jobs for the evenings now, normally we don’t do that but we’re gonna do that because we have too much to get done. And I don’t want families to be without their living space for too long,” said Yeager.

Both he and his team and the homeowner Kristine Cook have their work cut out for them in the next few days.

“Just cleaning it all out, that’s the hardest part and getting rid of the smell. Like, the last time it happened after it still smelled for awhile. Then we have to replace everything we lost,” said Cook.

Yeager said he’s recruited some of his family members to help out and get the work done faster.

He also said his advice to homeowners is to check your insurance policies to see what your water coverage is for basement flooding.

He said he met many people Sunday that only had $5,000 of coverage when they should have a minimum of $25,000. He said this resulted in many people having to pay for damages out of pocket.

Kayla Green is a reporter who has been part of the News 4 team since 2021. See more of her work here.

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