TONAWANDA, N.Y. (WIVB) - Town of Tonawanda police are investigating an "escape room" in the Northtowns that suddenly closed its doors, leaving many customers with $25 reservations they cannot use. The $25 admission pays for an hour of playtime at the "Trapped Escape Rooms".
"Trapped" is located in a commercial strip plaza in the Town of Tonawanda, and until a few weeks ago, folks looking for challenges and mystery found fun and enjoyment in the games offered at the recreational establishment.
But the shop has been closed for more than a week by order of the town's code enforcement officer, who cited a number of serious fire code violations.
One of "Trapped" customers, "Amy" as we will call her to protect her identity, came with three friends, over the weekend, looking for an hour of fun, but they did not get it, "It is really unfortunate that a business that was doing so well just went downhill so fast."
The Trapped Escape Rooms' website is still up and running, and they are still booking reservations, but when a reporter called to find out why, the call went directly to voicemail, and the mailbox is full.
Amy said, the owner seemed to have abandoned the business, "but is still taking people's money. I think that is very wrong, I think that is fraud, and I think the public needs to know about it so that no one else has to go through this."
Neighborhing businesses in the strip plaza at Sheridan and Belmont Avenue said they have seen the owner come and go, and the electricity has been shutoff.
Amy said many of the shop's customers have taken to social media to vent their anger, "They were very disappointed, and felt they were robbed, and now they were trying to get their money back."
The owner of the Trapped Escape Rooms has apparently started contacting some of his customers, apologizing for the closure, promising refunds, and vouchers for free games.
He also said, the doors will re-open by the end of the week, but he has not shared that with town officials, the police, or even the landlord.