ROCHESTER, NY (WIVB)- Wegmans Pharmacy takes the top spot in the country in consumer satisfaction.
The J.D. Power Pharmacy Study was released on Monday showing that Wegmans beat out all categories of ‘brick and mortar’ pharmacies – event the chain drug stores.
Wegmans scored 887 on a 1,000 point scale. Satisfaction was measured in prescription ordering, store, cost competitiveness, pharmacist and non-pharmacist staff.
“Our pharmacy employees have built relationships with our customers that start with caring,” says CEO Danny Wegman. “The results of this study are important because they show the extent to which our customers value those relationships and trust our people.”
This the ninth year for the U.S. Pharmacy Study. It is based on responses from 14,914 pharmacy customers who filled a new prescription or refilled a prescription during the three months prior to the survey period.