The New York State Department of Health is looking into posts shared on Snapchat by staff at Canandaigua nursing home MM Ewing Continuing Care.
In a statement, a spokesman from the state Department of Health says, “We are investigating concerns related to an alleged violation of resident’s rights at MM Ewing Continuing Care. As this is an ongoing investigation, we cannot comment further.”
Thompson Health, who oversees MM Ewing, says it is fully cooperating with the investigation.
News 8 is told staff members are accused of inappropriately using Snapchat. Thompson Health tells News 8 in a statement, “We have no evidence that pictures of our residents were used maliciously or shared publicly outside this small group of individuals. The individuals admitted their actions were wrong and that they had deliberately concealed their inappropriate activity from the residents, their families, and from us.”
The hospital adds, “UR Medicine Thompson Health deeply regrets this breach of privacy and lack of respect shown to any affected residents and their families. We are reaching out to the families to personally offer our sincere apologies.”
We’re told the workers involved with the posts have been fired. Thompson Health says staff at MM Ewing already receive training on respecting patient privacy. However, the hospital will now implement further training.
The state says anyone with complaints or concerns about any nursing home can call 1-888-201-4563 for the state’s complaint line.